Bank of America Financial Center

Reviews

• ★ ☆ ☆ ☆ ☆
  Mildrid was very RUDE. I understand policies and having to follow them. However, I recently had my person stolen again and therefore did not have an I.D. or debit card to make a cash deposit into my account. It was already a really frustrating situation since I had to go through the process of getting all of my cards situated again. But when I went to make a cash deposit I had my expired I.D. (luckily I saved), my account number, my mobile banking, and could verify in every way possible. I ordered my replacement I.D. online which had no picture and literally just said "temporary license" at the top. I have to wait for my debit card and new i.d. to come in the mail.. so at this point I don't have much to work with. She comes back and says, "I can not make this deposit because your I.d. is expired." I let her know that it was all I have because my purse was recently stolen and that they had let me do a deposit before. (Mind you, I am only making a $200 deposit) She said, "No they didn't. That is not possible." I was a little shocked that she is basically calling me a liar.. but replied "Yes I have at this branch." and she said "Well, it's not happening today." then put my cash down with my expired i.d. and said "Make sure you count it before you leave" and walked away. I was literally in shock. I have had Bank of America for roughly 11 years. My co-worker that was with me was just as shocked at how rude the lady was and stated how thankful she was that she does not bank with Bank of America. I called customer service and talked to a manager and found that it was not against bank policy given my circumstances to help me make a deposit. I was able to go to another branch and make the deposit who not only helped me but actually greeted me with a smile when I came into their bank. I will continue to post on social media, am looking to move my accounts and will continue to file complaints against this branch because this unacceptable. There is a way to talk to your customers and that was not it.
  By raychel baxter, February 19, 2018
• ★ ☆ ☆ ☆ ☆
  My wife went to make some changes on her account and they told her that she needed to make an appointment. She was just able to get the changes done that day but when there are literally three available tellers not helping anyone and you are told that you have to make an appointment to get service, not a great bank.
  By John Andrew Hawkins, June 02, 2017

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